Paul Lindner Sorry, I had no clue you were with Google. Just vented on something I saw in my feed.
Let me state for the record that I truly admire all you've done for mapping. Used to work at a company whose data Google used to license (AND) so I know how far you've come.
The experience was mighty frustrating. My client was very upset. I reached out to anyone and everyone at the time, from our adwords rep (we spend $4k+ a month), my google engage contacts and personal friends at google, only to be told the same thing you mentioned above: go to the forums (that and "it's not my department").
This little issue caused significant confusion and without doubt, lots of lost revenues. It affected positioning in google search results and was a true act of vandalism/sabotage. My client would have easily paid $1000 just to get to speak to someone and get this resolved.
This is my main gripe with Google mapping: you truly fail the business community with the non-availability of professional support. I understand where you're coming from, support is expensive, lots of users, but we really need some tiers that I feel could take into account the revenues generated at other google 'departments' and/or for-pay options.
Paul Lindner Sorry, I had no clue you were with Google. Just vented on something I saw in my feed.
Let me state for the record that I truly admire all you've done for mapping. Used to work at a company whose data Google used to license (AND) so I know how far you've come.
The experience was mighty frustrating. My client was very upset. I reached out to anyone and everyone at the time, from our adwords rep (we spend $4k+ a month), my google engage contacts and personal friends at google, only to be told the same thing you mentioned above: go to the forums (that and "it's not my department").
This little issue caused significant confusion and without doubt, lots of lost revenues. It affected positioning in google search results and was a true act of vandalism/sabotage. My client would have easily paid $1000 just to get to speak to someone and get this resolved.
This is my main gripe with Google mapping: you truly fail the business community with the non-availability of professional support. I understand where you're coming from, support is expensive, lots of users, but we really need some tiers that I feel could take into account the revenues generated at other google 'departments' and/or for-pay options.
Sander Raaymakers, Sep 25 2012 on 1500wordmtu.com