When things go pear-shaped..
Given recent events I'd like to reminisce on one of the best pro-customer things I've had the honor of being involved with.
When I worked at Six Apart in 2005 we let the customer decide how much pain they felt, and let them choose how much they want to be compensated. I'd love to see this replicated for N4 customers by offering them 5, 10 or 20GB of free drive storage. Or none, if they so choose.
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