"... at Etsy. We instead want to view mistakes, errors, slips, lapses, etc. with a perspective of learning. Having blameless Post-Mortems on outages and accidents are part of that."
"an engineer who thinks they’re going to be reprimanded are disincentivized to give the details necessary to get an understanding of the mechanism, pathology, and operation of the failure. "
"A funny thing happens when engineers make mistakes and feel safe when giving details about it: they are not only willing to be held accountable, they are also enthusiastic in helping the rest of the company avoid the same error in the future."
A couple more pull quotes:
"... at Etsy. We instead want to view mistakes, errors, slips, lapses, etc. with a perspective of learning. Having blameless Post-Mortems on outages and accidents are part of that."
"an engineer who thinks they’re going to be reprimanded are disincentivized to give the details necessary to get an understanding of the mechanism, pathology, and operation of the failure. "
"A funny thing happens when engineers make mistakes and feel safe when giving details about it: they are not only willing to be held accountable, they are also enthusiastic in helping the rest of the company avoid the same error in the future."
Ed S, Jun 03 2013 on 1500wordmtu.com