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Google Store Issues/Escalation Help?

See b/121203202 about a horrific experience ordering from Home Hubs from the Google Store. Appears to be stuck over one month in Ingram-Micro Limbo-land.

The sad part is that there's hundreds of these devices in Target Stores nearby. We also happen to run a kick-ass shopping system: "Google Express".

If I felt empowered as an employee I'd buy three hubs from Target, expense them to the Google Store cost center and fix this. I hope someone on the Store team *does* feel empowered to do so; since I know that the playbook reading CSRs won't be able to...