Turbotax, you had one job.. Because of this bug surviving spouses have had to mail instead of e-file for years. I escalated with support. They said it would be fixed, but could not notify me when. Just keep trying...
https://
@turbotax @freetaxusa
Heather -- please read the full thread (there are three pages of unhappy customers) It's a bug in Turbotax and it needs to be fixed. Sending people who have experienced a loss to read IRS forms is just cruel.
, Mar 08 2020 on twitter.com
I do apologize, Paul. I am unable to see the thread here. I would be happy to look into this. Could you please provide more details? Do you have a case number so that I may look at the notes? Sorry for the confusion. ~Heather :)
, Mar 08 2020 on twitter.com
If you want you can refer to case #457576616 It's closed, but should have details. Intuit/TurboTax has a market cap of $74B, and just spent $7B to buy Credit Karma. They can afford to hire people to manually fix these returns...
, Mar 08 2020 on twitter.com
Same exact problem. Used FreeTaxUSA and e-file accepted in 15 minutes.
, Mar 09 2020 on twitter.com
Also on: lindner@social.coop @lindner
Hello Paul :) I am sorry for the confusion. I am not able to see the details of the case which you mention above. I was, however, able to find this information for you: irs.gov/faqs/irs-proce… ~Heather :)
TurboTax Support, Mar 08 2020 on twitter.com